Return Policy
Non-Personalized Jewelry
Non-personalized jewelry may be returned for a full refund. Non-personalized jewelry includes but is not limited to chains, vintage jewelry, charm locks and stone strands. A written request for a return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 7 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. IIf your returned item qualified for free shipping, $12 will be deducted from your refund amount. In the event your order required additional shipping charges we reserve the right to charge the full amount beyond $12. Jewelry that has been worn will not be accepted.
Personalized Jewelry
Personalized jewelry may be returned for store credit only. Personalized jewelry includes pieces that are engraved, including birthstones and/or are custom made pieces. A written request for a store credit return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 7 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. If your returned item qualified for free shipping, $12 will be deducted from your refund amount. In the event your order required additional shipping charges we reserve the right to charge the full amount beyond $12. Jewelry that has been worn will not be accepted.
Sale/Clearance Items
Sale, Clearance and/or Ltd Edition pieces may be returned for store credit only. Sale jewelry includes pieces that are reduced in price, listed under the Sale/Clearance category or are listed as Ltd Edition. A written request for a store credit return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 7 days of package delivery. If your returned item qualified for free shipping, $12 will be deducted from your refund amount. In the event your order required additional shipping charges we reserve the right to charge the full amount beyond $12. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. Jewelry that has been worn will not be accepted.
Store Credit
Returns of purchases made with store credit will be issued in the form of a store credit only
If store credit is used and customer elects to purchase a non-personalized piece, a future return will be issued in the form of a store credit only.
Manufacturing Defects
Defects in products must be reported in writing within 4 days of package delivery. A written notification must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 4 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Jewelry that has been worn or damaged will not be accepted.