Welcome to Our Help Site

• Custom Service Contact Information & Hours
• Gift Certificate Policy
• Non-Profit Donation Policy
• Price Adjustments & Sale Credit Policy
• Privacy Policy
• Three Sisters Jewelry Contact Information

• Birthstone Replacements
• Charm & Chain Metal Options
• I'm nervous to purchase online. How do I know I will like what I purchase?
• I would like to add a charm to my existing design. What is the best way to do this?
• I would like to add a charm to my Three Sisters' piece that I've had for several years. Will it match?

• Caring for your Charm Lock / Chain Connector
• Chain Repair & Replacement Policy
• Charm Casting / Made in the USA
• How Are Your Pieces Wrapped When You Ship Them?
• I am allergic to the metal. What is causing this?
• Jewelry Care & Preventing Tarnish
• Not Intended for Children's Wear

See all articles in Product Details →

• Defective or Error with Order Policy
• Free Return & Prepaid Label Policy
• Guarantee & Warranty Information
• Guarantee & Warranty Information
• I am unhappy with my order. What can I do?
• Jewelry Repair Fees
• Order Cancellation Policy

See all articles in Return & Repair Policies →

• How Do I Access My Rewards?

• Does Three Sisters pay international duties on my behalf?
• Do You List the Price on the Invoice?
• How long until my order ships?
• If I select an expedited shipping option, how long until my order ships?
• Insured Package Policy
• My order did not ship in the time guaranteed by USPS or UPS.
• What shipping option should I choose?